The COVID-19 pandemic has accelerated the adoption of work-from-home (WFH) arrangements, presenting new challenges for IT support. Supporting employees’ home networks, which often lack the security and reliability of office networks, is now crucial. Here are some key considerations and solutions:

Supporting Home Networks

Security and Reliability: Home networks vary in security and performance, potentially exposing work assets to risks from unmanaged devices. Ensuring secure access to corporate resources is essential.

Device Security: It’s critical to secure work devices against attacks from other devices on the same home network. This includes implementing robust security measures to protect against threats from less secure personal devices.

Remote Management

Updating Devices: IT support must be able to update and manage devices regardless of their location. This includes applying essential policy changes and security patches to ensure devices remain secure and compliant.

Leveraging Microsoft Solutions

Microsoft 365, Intune, and Defender: Cloudology uses these tools to support remote workers effectively. Microsoft 365 enables seamless collaboration, while Intune ensures devices are managed and updated remotely. Defender provides advanced threat protection to secure work devices against potential attacks from home networks.

Conclusion

The rise of WFH has transformed IT support, requiring new strategies to manage and secure remote work environments. By leveraging tools like Microsoft 365, Intune, and Defender, Cloudology helps businesses support remote staff, ensuring data security and smooth device operation. Contact us to learn how we can enhance your IT support for remote work.