Cloudology | Helpdesk Support

Helpdesk Support

We know your business is built on its technology. Our support service is tailored to your specific needs and delivered by a passionate and well-trained team of certified technicians.

The Helpdesk team is proud of its service record, our outstanding support and the 'zero outages' target we've set.

Service Delivery Managers

Our Service Delivery Managers ensure that you have a full overview of your technology, its health, and plan its future developments in partnership with you.

We work with all of our partners to develop a full technical roadmap, which provides a clear, long term plan for your future technology. Working in collaboration allows us to align your roadmap to your growth and strategic plans.

Cloud SaaS Support
Helpdesk Support Hours *
0800-1800 M-F
Office 365 Management **
✔
Office 365 Security Monitoring
✔
Office 365 Backup
✔
my.Cloudology
✔
End User Training Days Per Year ***
1
From
£19.00
per user, per month
Standard
Helpdesk Support Hours *
0900-1700 M-F
Office 365 Management **
✔
Office 365 Security Monitoring
✔
Office 365 Backup
✔
my.Cloudology
✔
Endpoint Device Support
1 Device Per User
Endpoint Antivirus
✔
From
£28.00
per user, per month
Enhanced
Helpdesk Support Hours *
0800-1800 M-F
Office 365 Management **
✔
Office 365 Security Monitoring
✔
Office 365 Backup
✔
my.Cloudology
✔
Endpoint Device Support
Unlimited ***
Endpoint Antivirus
✔
End User Training Days Per Year ***
2
Named Service Delivery Manager
✔
Technology Road Map
✔
From
£38.00
per user, per month
Premium
Helpdesk Support Hours *
24/7/365
Office 365 Management **
✔
Office 365 Security Monitoring
✔
Office 365 Backup
✔
my.Cloudology
✔
Endpoint Device Support
Unlimited ***
Endpoint Antivirus
✔
End User Training Days Per Year ***
4
Named Service Delivery Manager
✔
Technology Road Map
✔
VoIP Extension
✔
From
£50.00
per user, per month

Cloud SaaS Support

Standard

Enhanced

Premium

Helpdesk Support Hours *
0800-1800 M-F
0900-1700 M-F
0800-1800 M-F
24/7/365
Office 365 Management **
✔
✔
✔
✔
Office 365 Security Monitoring
✔
✔
✔
✔
Office 365 Backup
✔
✔
✔
✔
my.Cloudology
✔
✔
✔
✔
Endpoint Device Support

1 Device Per User
Unlimited ***
Unlimited ***
Endpoint Antivirus

✔
✔
✔
End User Training Days Per Year ***
1

2
4
Named Service Delivery Manager

✔
✔
Technology Road Map

✔
✔
VoIP Extension

✔

* Helpdesk Service operates as Emergency Only outside of stated hours, and on public holidays** Office 365 license dependencies apply*** Minimum user quantities requiredAll prices quoted are excluding VAT

Support Packages

Cloud SaaS Support

Standard

Enhanced

Premium

Office 365 Management **

Office 365 Security Monitoring

Office 365 Backup

my.Cloudology

Endpoint Device Support

Endpoint Antivirus

End User Training Days Per Year ***

Named Service Delivery Manager

Technology Road Map

VoIP Extension